Terms and Conditions

The following Terms and Conditions apply to the use of this Website as well as all transactions conducted through the site.

You must be 18 or older to purchase products from our website.

In an effort to combat credit card fraud and to prevent the purchases of our products by minors, hookahrussia.com reserves the right to request additional verification before an order is processed and shipped. We only ask for this information to verify the identity of the credit card holder and said information is not shared with outside parties.

In General

Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. We will not be liable if for any reason this Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or all of this Website.

Terms of Sale

By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.

(a) Our Contract

When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order: this email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us will not be formed until we send you confirmation by e-mail that the goods which you ordered have been dispatched to you. Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed.

(b) Pricing and Availability

Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.

Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the 'Total'.

Upon receiving your order we carry out a standard authorization check on your payment card to ensure there are sufficient funds to fulfil the transaction. Your card will be debited upon authorisation being received. The monies received upon the debiting of your card shall be treated as a deposit against the value of the goods you wish to purchase. Once the goods have been despatched and you have been sent a confirmation email the monies paid as a deposit shall be used as consideration for the value of goods you have purchased as listed in the confirmation email.

PRIVACY POLICY

We will never share or sell your information with any third party. Your name, email, phone and address will be used solely for order-related communication and shipments. We do not store credit card information, which is ran securely to prevent interception by third parties.

ORDERING

Orders can be placed online using a valid credit card (Visa, MasterCard, Discover, and American Express), Paypal or Direct Bank Transfer.

Direct Bank Transfer

Shop online and select "Direct Bank Transfer" as your payment method. After order is done, please e-mail us to info@hookahrussia.com and include a copy of your driver's license or ID for age verification purposes. After this you will receive payment instruction within 1 business day from info@hookahrussia.com

SHIPPING

All orders are packaged up with the proper and discreet packaging materials so orders arrive in perfect condition.

The shipping costs are based on your location, and the total weight of your order. We ship from Moscow, Russia.

Processing Time Please allow up to 7 business days processing time. International credit cards may need to be verified. Additionally international packages are not dispatched on a daily basis since they have to be hand delivered to an International Postal Office.

Taxes and Duties Although, we do our best to guarantee a smooth and hassle-free shipment to your country, you are responsible for any charges imposed by your countries government if any.

Transit Times/Customs Please allow up to 10 business days transit time (Excludes Saturday and Sunday) for your order to be delivered to your country. Delivery times do not include customs clearance and local delivery. That will be decided by your local customs department and shipping courier.

Restocking Fee If a package is refused and returned to us due to High taxes and or duties applied by your local government, a 15% restocking fee will apply to the items ordered. Refunds will be applied back to the same credit card used at the time of purchase once the package has been returned to our store. Shipping charges will not be refunded. We are not responsible for any items confiscated or lost along the way.

RETURN POLICY

We accept returns in sellable condition in all original packaging within 30 days of purchase for a full refund minus all shipping costs. All returns must be authorized first by phone or email.

Custom-made and special-order items are not returnable.

We cannot guarantee that a product's color will match exactly what you see on your computer screen, as all screens are different. If you are unsure of how a product will look in real life, we encourage you to contact us for more information before placing your order.

In the rare event that an item arrives damaged or defective, the customer is responsible for letting us know via phone or email within 24 hours of receipt. The customer is to save all packaging and shipping materials until notified otherwise.

Customers may cancel an order at any point prior to shipment. If an item has already been processed for shipment, cancellation is no longer an option. Unfortunately, we are unable to cancel custom-made and special-order items.

All returns must be shipped back to us within 30 days of purchase. All returned products must be in their original condition and complete in order to receive a full refund. Any missing pieces will be deducted from the total price of the product. A 15% restocking fee will apply to the items ordered. Refunds will be applied back to the same credit card used at the time of purchase once the package has been returned to our store. Shipping charges will not be refunded.

Used merchandise will not be returned or exchanged.

Shipping, handling or insurance charges will not be refunded.

HOW TO RETURN/EXCHANGE AN ITEM:

Send us an email stating the reason for your return and provide us with your Order Number.

You will receive an email within 2 business days with detailed return instructions. Please contact us by email or by phone if you do not receive an email within 2 days, or need a rush to be placed on any replacement parts.

Returns must be shipped to:

105062, Russia, Moscow, Lyalin Pereulok. 11-13 / 1, bld. 1.